Warranty

Warranty

Please note – We do not recommend the Air Dream as an every-day mattress – only for occasional guest use.


Air Dream

The Air Dream Mattress, Air Dream Replacement Air Chamber and Air Dream Valve are covered for a 3 year period and the Air Dream Inflator for a 1 year period starting from the date originally purchased. Please note – the warranty periods do not start over with a warranty replacement (the warranty period always remains from the original purchase date). Also warranty issues will only be resolved with the replacement of the defective part – no returns. This warranty only covers defects in material or workmanship and only to the original owner. Any stains, punctures, holes or tears created by misuse are not considered manufacturer defects. Use of the Air Chamber as an “everyday” mattress or a “stand-alone” air mattress and not inside the Air Dream cover voids the warranty. For more information or to order, please email us.

Air Dream ULTRA Parts

The Air Dream ULTRA Replacement Air Chamber and ULTRA Hand Control/Wand is covered for a 3 year period starting from the date originally purchased. Please note – the warranty period does not start over with a warranty replacement (the warranty period always remains from the original purchase date). Also, warranty issues will only be resolved with the replacement of the defective part – no returns. This warranty only covers defects in material or workmanship and only to the original owner. Any stains, punctures, holes or tears created by misuse are not considered manufacturer defects. Use of the Air Chamber as an “everyday” mattress or as a “stand-alone” air mattress and not inside the Air Dream Ultra cover voids the warranty. For more information or to order, please email us.

Please Note – Use of Air Dream products in a Commercial Application (hotel, motel, rentals, etc.) will void the Warranty.


Warranty Procedure

The manufacturer of the Air Dream does require the Warranty to go through the retailer from whom the product was purchased – if this was purchased from us (please note we are only a retailer, not the manufacturer) please provide the name and shipping address information associated with the order. If the product was not ordered from us, then the Warranty will be through the retailer from whom the product was purchased and you would need to contact that retailer.

Air Dream Valve Warranty Procedure

Please email us with your customer name and address information.

Air Dream Motor/Pump Warranty Procedure

Please email us with your customer name and address information. Air Dream Air Chamber Warranty Procedure – In order to complete the warranty procedure, the manufacturer requires the Lot Number information from the defective Air Chamber/Bladder. The Lot Number is a 4 digit number followed by the letter “B”, “W” or “N” located (inside the cover) on the Air Chamber at the end opposite from the Valve (if the Valve is at the head of the bed, the Lot Number would be at the foot of the bed and if the Valve is at the foot of the bed, then the Lot Number would be at the head of the bed). The Lot Number will be located over the edge/center area of the Air Chamber.

Please email the Lot Number information along with the size of your Air Chamber and your shipping address/phone number to sales@AirDream.net.

After we have received your information we will forward it to the manufacturer and your Replacement Air Chamber/Bladder will be shipped to you by the manufacturer along with a pre-addressed envelope. Once you receive your Replacement Air Chamber/Bladder and pre-addressed envelope, please cut the Lot Number section out of the defective Air Chamber/Bladder and mail it back in the return envelope (the manufacturer only needs a section big enough to contain the Lot Number).

Please note – if the Lot Number is not returned to the manufacturer then you may be charged for the Replacement Air Chamber/Bladder.

Air Dream ULTRA Air Chamber Warranty Procedure

In order to complete the warranty procedure, the manufacturer requires the Lot Number information from the defective ULTRA Air Chamber/Bladder. The Lot Number is a 4 digit number followed by the letter “B”, “W” or “N” located (inside the cover) on the ULTRA Air Chamber at the end opposite from the Motor/pump (if the Motor is at the head of the bed, the Lot Number would be at the foot of the bed and if the Motor is at the foot of the bed, then the Lot Number would be at the head of the bed). The Lot Number will be located over the edge/center area of the ULTRA Air Chamber.

Please email the Lot Number information along with the size of your ULTRA Air Chamber and your shipping address/phone number to sales@AirDream.net.

After we have received your information we will forward it to the manufacturer and your Replacement ULTRA Air Chamber/Bladder will be shipped to you by the manufacturer along with a pre-addressed envelope. Once you receive your Replacement ULTRA Air Chamber/Bladder and pre-addressed envelope, please cut the Lot Number section out of the defective ULTRA Air Chamber/Bladder and mail it back in the return envelope (the manufacturer only needs a section big enough to contain the Lot Number).

Please note – if the Lot Number is not returned to the manufacturer then you may be charged for the Replacement ULTRA Air Chamber/Bladder.